Shipping policy

Regular Orders Shipping policy 

Regular orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Regular orders are shipped within 5 to 7 business days (excluding weekends and holidays) you will receive this notification when your order has shipped. 

*Please remember all these times may be delayed or interrupted due to a high volume of orders or postal service problems that are outside of our control.

 

Custom T-shirt Orders Shipping policy 

Custom  t-shirt orders are processed within 2-4 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Custom orders are shipped within 3-5 weeks (excluding weekends and holidays) you will receive this notification when your order has shipped. 

*Please remember all these times may be delayed or interrupted due to a high volume of orders or postal service problems that are outside of our control.

 

Custom Orders Shipping policy 

Custom orders are processed within 4-6 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Custom orders are shipped within 5-7 weeks (excluding weekends and holidays) you will receive this notification when your order has shipped. 

*Please remember all these times may be delayed or interrupted due to a high volume of orders or postal service problems that are outside of our control.

 

 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer the below flat rate shipping rates within Alberta. 

Shipping option	Price
orders up to $75.00	$12
orders $76.00 - $999.99	$20
Orders over $1000	FREE

International Shipping

We offer international shipping to all countries.  Please email us to receive an estimate prior to purchase. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at shelley@rancherdesigns.ca with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

We ship to PO Boxes.  Should we have any problems with shipping we will contact you at the email you provided during your checkout process. 

 

Refunds, returns, and exchanges

Check out our refund policy here.

 

If you have any further questions, please don't hesitate to contact us at shelley@rancherdesigns.ca .